Return Policy

Every Dearling Co. product is made-to-order and personalised with your child's name, age, and photo. Because of this, we cannot accept returns or exchanges based on a change of mind once production has started.

Please review your personalisation details — name spelling, photo, and cover options — carefully before confirming payment. Production begins as soon as your order is paid.

UK customers: Under the Consumer Contracts Regulations 2013, personalised goods are exempt from the standard 14-day cooling-off right when you have acknowledged before purchase that production will begin immediately. This is disclosed at checkout and confirmed when you place your order.

If your product arrives faulty, damaged in transit, or printed incorrectly (for example, the wrong name, blurred print, or manufacturing defect), we will arrange a replacement at no cost to you.

To request a replacement:

1. Email hello@dearlingco.com within 30 days of your delivery date.
2. Include your order number and a clear photo showing the fault or damage.
3. We will confirm the replacement within 2 business days and ship it at no additional charge.

We bear the cost of return shipping where a physical return is required. We will provide a prepaid return label or arrange a courier collection.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

UK customers are entitled to a full refund if a product is faulty, not as described, or not fit for purpose, provided the claim is made within 30 days of delivery. After 30 days and up to 6 months, we have one opportunity to repair or replace the item; if we cannot, you are entitled to a full or partial refund.

To exercise your statutory rights, email hello@dearlingco.com with your order number and a description of the issue. We will not require you to return a product to claim a statutory remedy unless it is reasonable to do so.

If an order is undeliverable or returned to us because an incorrect address was provided at checkout, we will contact you to arrange redelivery. A redelivery shipping fee may apply.

If the error was ours, we will reship at no extra cost.

Approved refunds are processed to the original payment method within 5–10 business days of approval. Stripe processes all refunds and the timing may vary by card issuer.

We do not issue refunds in the form of store credit unless you specifically request it.

For any return, replacement, or refund query, contact us at hello@dearlingco.com. Please include your order number in the subject line.

We aim to respond to all queries within 1 business day.