Terms of Service

By placing an order or creating an account on dearlingco.com, you agree to these Terms of Service. If you do not agree, do not use our website or services.

We may update these terms periodically. Continued use of the site after changes constitutes acceptance of the updated terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or place an order. Our products are gifts purchased by adults for children — children do not use, access, or create accounts on this platform.

By ordering, you confirm that you are an adult acting on your own behalf or as the parent or legal guardian of the child whose details you provide for personalisation.

All Dearling Co. products are made-to-order and personalised using the name, age, and photo you provide. Because every product is created specifically for one child, it cannot be resold or gifted in its original personalised form to another child.

You are responsible for ensuring that the photo you upload is of a child for whom you have parental or guardian consent to use the image, and that the photo meets our upload guidelines (JPG, PNG, or WebP, minimum 500 × 500 px, maximum 5 MB).

Product previews generated during the personalisation step are AI-assisted representations. The final printed product may differ slightly in colour, layout, and fine detail from the on-screen preview due to printing tolerances.

All prices are displayed in your selected currency and include applicable taxes where required. The full price you will pay — including any applicable shipping charges — is shown on the checkout summary page before you confirm payment. There are no surprise fees added at the payment step.

We accept major credit and debit cards, Apple Pay, and Google Pay. Payment is processed securely by Stripe. We do not accept cash on delivery (COD). All orders are prepaid.

If your payment is declined, your order is not placed and no charge is made. Your cart and personalisation are preserved so you can retry.

An order is confirmed when payment is successfully processed and you receive an order confirmation email. Production begins immediately after confirmation.

By placing an order, you authorise us to begin personalisation and production without delay. This is material to your UK right of cancellation — see Section 6.

We reserve the right to cancel an order if we cannot fulfil it (for example, due to a production error or stock issue). If we cancel, you will receive a full refund within 5–10 business days.

Because every product is made-to-order and personalised, we do not accept cancellations after an order is paid or change-of-mind returns. Please review your personalisation details carefully before confirming payment.

UK customers: Under the Consumer Contracts Regulations 2013, personalised goods are exempt from the standard 14-day cooling-off right, provided you have acknowledged this before purchase. By confirming your order, you agree that we may begin production immediately and waive your right to cancel once production has started.

This exemption does not affect your statutory rights regarding faulty or misdescribed goods. See our Return Policy for full details.

If you place an order using an email address not previously registered with us, we will create a Dearling Co. account for you automatically when payment is confirmed. This allows you to track your order and reorder in future. You will receive a confirmation email, and you can delete your account at any time by contacting us at hello@dearlingco.com.

UK customers: You may opt out of having your details saved for future checkout by unchecking the relevant box during checkout.

All content on dearlingco.com — including illustrations, copy, designs, the Dearling Co. wordmark, and the Axolotl mascot — is the intellectual property of Dearling Co. and may not be reproduced, distributed, or used commercially without our written permission.

By uploading a photo, you confirm that you hold the necessary rights to the image and grant Dearling Co. a limited, non-exclusive licence to use it solely for the purpose of generating and printing your personalised product. We will not use your uploaded photo for any other purpose, including advertising or AI training.

You agree not to:

• Upload images that depict illegal content, nudity, violence, or hate speech.
• Attempt to reverse-engineer, scrape, or otherwise extract data from our platform.
• Use our service in a way that violates any applicable law or regulation.
• Submit false information or impersonate another person.

We reserve the right to refuse or cancel any order where we reasonably suspect misuse.

To the maximum extent permitted by law, Dearling Co. is not liable for any indirect, incidental, or consequential loss arising from your use of our products or service — including, but not limited to, loss of data, dissatisfaction with a personalised preview, or delivery delays beyond our control.

Our total liability to you for any claim arising from an order is limited to the amount paid for that order.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

All products sold to US customers are third-party tested and comply with applicable CPSC safety requirements and carry a Children's Product Certificate (CPC) where required. UK products will carry the UKCA mark when UK shipping is available.

For customers in the United States, these terms are governed by the laws of the State of Delaware, USA.

For customers in the United Kingdom, these terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email hello@dearlingco.com.